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Nationwide Service Framework Library

Nationwide Service
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What are Hospital Benchmark Information (HBI) reports?


What is the purpose of HBI reports?

HBI reports are intended to assist individual DHBs in improving the performance of their hospitals. They do this by providing information which DHBs can use as a basis for comparing themselves to other DHBs.

These reports do not represent a Ministry of Health attempt to judge or control DHBs, but rather are a tool produced for DHBs to use in examining and enhancing their own performance.

Can HBI reports be used to form judgement regarding a DHB's performance?

When reading HBI reports, a distinction needs to be made between the data presented, and actual DHB performance. Comparative data is presented in the reports, with little further analysis or evaluation of what this means for DHB performance. A poor reported result in the HBI report is not the same as poor performance.

Outcomes against these measures are influenced both by factors outside DHB control, such as population characteristics and the level of urbanisation, and by hospital casemix, including the provision of tertiary services.

Stakeholders wishing to use the HBI report for the evaluation of DHB performance are advised to contact relevant DHBs directly for assistance in the interpretation of their results.

What information is included in HBI reports?

HBI reports include high-level hospital performance measures in the following areas:

Quality and Patient Outcome
  • Emergency triage times
  • Percentage of patients readmitted to hospital within 7 days of being discharged from hospital
  • Overall patient satisfaction with services (inpatient and outpatient)

Process and Efficiency
  • Percentage of patients failing to attend specialist clinical appointments
  • Average length of patient stay in hospital (inpatients)
  • Percentage of elective patients who were admitted and discharged on the same day the elective procedure was performed
  • Percentage of patients who had surgery on the same day they were admitted to hospital

Organisational Health
  • Rate of staff turnover
  • Rate of sick leave taken
  • Rate of workplace illness or injury
.
How often are HBI reports produced?

Quarterly

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